Refund and Returns Policy
Effective Date: 2025 / 01 / 01
At Inspire, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds.
1. Returns
You may return a product under the following conditions:
- Eligibility: Products must be returned within [Insert Number] days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
To initiate a return, please contact our Customer Service team at hello@inspire.com.lk or +94 758 226 226. Once your return request is approved, we will provide instructions for returning the item.
2. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers)
- Custom or personalized items
- Downloadable software or digital products
- Items marked as final sale or non-refundable
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 5 business days.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs: Shipping costs are non-refundable. If you received free shipping, the cost of return shipping will be deducted from your refund.
4. Exchanges
If you wish to exchange a product for a different size, color, or model, please contact us within [Insert Number] days of delivery. Exchanges are subject to stock availability and must meet the same conditions as returns.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at hello@inspire.com.lk or +94 758 226 226. We will provide a replacement or full refund after verifying the issue. Photographic evidence may be required.
6. Late or Missing Refunds
If you have not received your refund after the specified processing time:
- Check with your bank or credit card company as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at hello@inspire.com.lk.
7. Return Shipping
- You will be responsible for paying return shipping costs unless the item is defective or the return is due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or undelivered return packages.
8. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Email: hello@inspire.com.lk
Phone: +94 758 226 226
Mailing Address: [Insert Mailing Address]
Thank you for shopping with Inspire. We value your satisfaction and are here to assist with any concerns you may have.